Communication Skills - B. Pharma 1st Semester PDF Notes


Scope: This course will prepare the young pharmacy student to interact effectively with doctors, nurses, dentists, physiotherapists and other health workers. At the end of this course the student will get the soft skills set to work cohesively with the team as a team player and will add value to the pharmaceutical business.


Upon completion of the course the student shall be able to

1.  Understand the behavioral needs for a Pharmacist to function effectively in the areas of pharmaceutical operation

2.  Communicate effectively (Verbal and Non Verbal)

3.  Effectively manage the team as a team player

4.  Develop interview skills

5.  Develop Leadership qualities and essentials

Course content:


Communication Skills:  Introduction, Definition, The  Importance of Communication, The  Communication  Process –  Source,  Message,  Encoding,  Channel,  Decoding, Receiver, Feedback, Context

Barriers   to   communication:   Physiological   Barriers,   Physical   Barriers,   Cultural Barriers, Language Barriers, Gender Barriers, Interpersonal Barriers, Psychological Barriers, Emotional barriers

Perspectives  in  Communication:  Introduction,  Visual  Perception,  Language,  Other factors affecting our perspective - Past Experiences, Prejudices, Feelings, Environment


Elements of Communication: Introduction, Face to Face Communication - Tone of Voice, Body Language (Non-verbal communication), Verbal Communication, Physical Communication

Communication Styles: Introduction, The Communication Styles Matrix with example for  each  -Direct  Communication  Style,  Spirited  Communication  Style,  S ystematic Communication Style, Considerate Communication Style


Basic Listening Skills: Introduction, Self-Awareness, Active Listening, Becoming an Active Listener, Listening in Difficult Situations

Effective Written Communication: Introduction, When and When Not to Use Written Communication - Complexity of the Topic, Amount of Discussion’ Required, Shades of Meaning, Formal Communication

Writing Effectively: Subject Lines, Put the Main Point First, Know Your Audience, Organization of the Message


Interview Skills: Purpose of an interview, Do’s and Dont’s of an interview

Giving Presentations: Dealing with Fears, Planning your Presentation, Structuring Your Presentation, Delivering Your Presentation, Techniques of Delivery


Group Discussion: Introduction, Communication skills in group discussion, Do’s and Dont’s of group discussion


The following learning modules are to be conducted using wordsworth® English language lab software

Basic communication covering the following topics

Meeting People

Asking Questions

Making Friends

What did you do?

Do’s and Dont’s

Pronunciations covering the following topics

Pronunciation (Consonant Sounds)

Pronunciation and Nouns

Pronunciation (Vowel Sounds)

Advanced Learning

Listening Comprehension / Direct and Indirect Speech

Figures of Speech

Effective Communication

Writing Skills

Effective Writing

Interview Handling Skills

E-Mail etiquette

Presentation Skills

Recommended Books: (Latest Edition)

1. Basic communication skills for Technology, Andreja. J. Ruther Ford, 2nd Edition, Pearson Education, 2011

2. Communication skills, Sanjay Kumar, Pushpalata, 1stEdition, Oxford Press, 2011

3. Organizational Behaviour, Stephen .P. Robbins, 1stEdition, Pearson, 2013

4. Brilliant- Communication skills, Gill Hasson, 1stEdition, Pearson Life, 2011

5. The Ace of Soft Skills: Attitude, Communication and Etiquette for success, Gopala Swamy Ramesh, 5thEdition, Pearson, 2013

6. Developing your influencing skills, Deborah Dalley, Lois Burton, Margaret, Green hall, 1st Edition Universe of Learning LTD, 2010

7. Communication   skills for professionals, Konar nira, 2ndEdition, New arrivals – PHI, 2011

8. Personality development and soft skills, Barun K Mitra, 1stEdition, Oxford Press, 2011

9. Soft skill for everyone, Butter Field, 1st Edition, Cengage Learning india, 2011

10. Soft skills and professional communication, Francis Peters SJ, 1stEdition, Mc Graw Hill Education, 2011

11.  Effective communication, John Adair, 4thEdition, Pan Mac Millan, 2009

12.  Bringing out the best in people, Aubrey Daniels, 2ndEdition, Mc Graw Hill, 1999

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