Overview of ISO 9001 and ISO 14001

Overview of ISO 9001 and ISO 14001

ISO 9001 and ISO 14001 in brief

       ISO 9001 and ISO 14001 are among ISO's most well-known standards ever.

       They are implemented by more than a million organizations in some 175 countries.

       ISO 9001 helps organizations to implement quality management.

       ISO 14001 helps organizations to implement environmental management.

Quality management

       ISO 9001 is for quality management.

       Quality refers to all those features of a product (or service) which are required by the customer.

       Quality management  means what the organization does to

       ensure that its products or services satisfy the customer's quality requirements and

       comply with any regulations applicable to those products or services.

       Quality management also means what the organization does to

       enhance customer satisfaction, and

       achieve continual improvement of its performance.

Environmental management

       ISO 14001 is for environmental management. This means what the organization does to:

       minimize harmful effects on the environment caused by its activities,

       to conform to applicable regulatory requirements, and to

       achieve continual improvement of its environmental performance.

Generic standards

ISO 9001 and ISO 14001 are generic standards.

Generic means that the same standards can be applied:

       to any organization, large or small, whatever its product or service,

       in any sector of activity, and

       whether it is a business enterprise, a public administration, or a government department.

Generic also signifies that

       no matter what the organization's scope of activity

       if it wants to establish a quality management system, ISO 9001 gives the essential features

       or if it wants to establish an environmental management system, ISO 14001 gives the essential features.

Management systems

       Management system means what the organization does to manage its processes, or activities in order that

       its products or services meet the organization’s objectives, such as

       satisfying the customer's quality requirements,

       complying to regulations, or

       meeting environmental objectives

       To be really efficient and effective, the organization can manage its way of doing things by systemizing it.

       Nothing important is left out.

        Everyone is clear about who is responsible for doing what, when, how, why and where.

       Management system standards provide the organization with an international, state-of-the-art model to follow.

       Large organizations, or ones with complicated processes, could not function well without management systems.

       Companies in such fields as aerospace, automobiles, defence, or health care devices have been operating management systems for years.

       The ISO 9001 and ISO 14001 management system standards now make these successful practices available for all organizations. 

Processes, not products

       Both ISO 9001 and ISO 14001 concern the way an organization goes about its work.

       They are not product standards.

       They are not service standards.

       They are process standards.

       They can be used by product manufacturers and service providers.

       Processes affect final products or services.

       ISO 9001 gives the requirements for what the organization must do to manage processes affecting quality of its products and services.

       ISO 14001 gives the requirements for what the organization must do to manage processes affecting the impact of its activities on the environment.

Certification and registration

       Certification is known in some countries as registration.

       It means that an independent, external body has audited an organization's management system and verified that it conforms to the requirements specified in the standard (ISO 9001 or ISO 14001).

       ISO does not carry out certification and does not issue or approve certificates,

Accreditation

       Accreditation is like certification of the certification body.

       It means the formal approval by a specialized body - an accreditation body - that a certification body is competent to carry out ISO 9001:2008 or ISO 14001:2004 certification in specified business sectors.

       Certificates issued by accredited certification bodies - and known as accredited certificates - may be perceived on the market as having increased credibility.

       ISO does not carry out or approve accreditations.

Certification not a requirement

       Certification is not a requirement of ISO 9001 or ISO 14001.

       The organization can implement and benefit from an ISO 9001 or ISO 14001 system without having it certified.

       The organization can implement them for the internal benefits without spending money on a certification programme.

Certification is a business decision

       Certification is a decision to be taken for business reasons:

       if it is a contractual, regulatory, or market requirement,

       If it meets customer preferences

       it is part of a risk management programme, or

       if it will motivate staff by setting a clear goal.

ISO does not certify

       ISO does not carry out ISO 9001 or ISO 14001 certifications.

       ISO does not issue certificates.

       ISO does not accredit, approve or control the certification bodies.

       ISO develops standards and guides to encourage good practice in accreditation and certification.

 

 

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