Introduction to Communication Skills
Content
• Definition of communication
• Importance of communication
• Forms of communication
• Communication channels
• Communication process
• Essentials of effective communication
Objective
At the end of this
session, the student will be able to:
• Comprehend the importance of communication
• Identify the forms and channels of communication
• Apply the process of communication for proficiency
Definition
of Communication
Communication is:
• A word derived from the Latin word communis or commūnicāre,
which means ‘to make common’ or ‘to share’
• The act of conveying information, ideas and attitudes to another
person by using mutually understood signs and languages
Importance
of Communication
• Promotes motivation and improves performance
• Acts as a source of information for decision making
process
• Keeps a person informed, creates better attitude and helps
in socializing
• Helps to control the behavior of a person towards a
positive outcome
Components
of the Communication Process
The components of the communication process include:
1. Sender: Initiates the communication
2. Receiver: The individual/ group to whom the message is sent
3. Channel/Medium: Carrier of the communication
4. Message: The outcome of the encoding, which takes the form
of verbal (written/oral words), or nonverbal aspects
Terminologies
in Communication Process
The terminologies of
communication process:
1. Encode: The idea by selecting words, symbols, or gestures
with which to compose a message by the Sender
2. Decode: Translation of the message into meaningful information
by the Receiver
3. Feedback: Happens when receiver responds to the sender’s
message and returns the message to the Sender
4. Noise: Anything (perception, language, external sound etc.)
that alters the message
Communication
Process/Loop
Basic Types
of Communication
Verbal Communication
• Oral Communication
• Written Communication
Non Verbal
Communication
• Sign Language
• Body
• Paralanguage
• Space Surrounding Time
• Silence
Communication
Channels
Communication channel/medium facilitates clear transmission
of message from sender to receiver.
|
Oral Communication
Channels |
Written Communication Channels |
|
Face to face interactions |
E-mails |
|
Face to face meetings |
Fax |
|
Telephone |
IM/Chat |
|
Video/Audio conferencing |
Flyers/Brochures/ Pamphlets etc. |
Note: Channels are
used for both forms of communication (formal and informal)
Effective
Communication
Effectiveness of Communication is a mandate for
organizational and personal success. The effectiveness of communication can be
achieved by:
1. Being a good listener
2. Adopting appropriate body language and tone
3. Acknowledgement
4. Maintaining eye contact (do not stare)
5. Developing a shared sense of purpose
Essentials
of Effective Communication
• Conceptual Clarity
• Language
• Understand the process of communication
• Plan the communication
• Positive approach
• Appropriate feedback
• Avoid communication overload
• Timeliness
Summary
• Definition of Communication – Communication is the art of transmitting
information, ideas and attitudes from one person to another
• Forms of Communication-Verbal and Non Verbal Communication
• Communication Channels-Face to Face, Broadcast Media, Mobile,
Electronic, Written
• Communication Process-Sender, Encoding Message, Message Channel,
Decoding Message, Receiver and Feedback
• Essentials of Effective Communication
Reference
Books:
1. Sathya Swaroop Debashish, 2014, Business Communication,
Delhi, PHI Learning Pvt. Ltd.
2. Hory Sankar Mukerjee, 2014, Business Communication-Connecting
at Work, New Delhi, Oxford University Press
Websites:
1. http://study.com/academy/lesson/what-is-the-communication-processdefinition-steps.html
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